General Terms and Conditions

1. Conclusion of contract

The conclusion of contract is governed by the provisions of the Swiss Code of Obligations. A reservation is considered as confirmed once a deposit or credit card guarantee is received. We reserve the right to charge cancellation costs to the credit card provided to us by way of guarantee. A contract extension will be considered on request and availability.

2. Price / Payment Methods / Advance Payment

The prices are those agreed in the conclusion of contract or stated on the underlying price list. Our prices are in Swiss francs (CHF), and include service charge, VAT and visitor’s tax. Unless otherwise agreed breakfast and other meals are not included in the room rates. We accept the following means of payment: American Express, Mastercard, Visa, Maestro, Postcard, Diners Club and cash. We ask for your understanding if personal checks are not accepted. Banking details are as follows:

Account: The Lubo Luzern (Konto in CHF)
Account No.: 78.549.453.543.3
IBAN: CH40 0078 7785 4945 3543 3
BIC/ Swift: KBZGCH22

Advance Payment

1- 29 nights stay

An advance payment depends on the booked rate type. The standard rate does not require a prepayment, but a credit card guarantee. For the non-refundable rate, an advance payment of the total length of stay is due.

from 30 nights stay

The first advance payment of one month's rent is due with the signature of the contract. Additional monthly rents are to be paid 30 days in advance.

3. Rooms

Your room will be available from 3 pm on the day of your arrival. Check-out time is at 11 noon on the day of departure. Late Check-Out on request.

Room amenities

Our rooms are equipped with: double bed, twin bed or bunk bed (depending on the category), bathroom with shower and toilet, TV, safe, oak wood floors, partly desk, sofa bed and armchair, partly kitchenette, washing machine and dryer in community area.

Included in every stay: free WiFi, amenity products in bathroom, hair dryer, towels and bed linen, rubbish bags, cleaning, extra beds for a surcharge.

The rooms are non-smoking rooms. Air conditioning is available.

4. Cancellation conditions / Cancellation period

Cancellation conditions

1- 29 nights stay

Rooms may be rebooked or cancelled without charge up until 3 pm two days prior to arrival. This gives us the opportunity to re-let the room, thereby saving you the costs.

from 30 nights stay

A free rebooking or cancellation is possible up to 30 days before arrival.

In the event of a rebooking, no-show or cancellation after the set deadline or in the event of a premature departure we reserve the right to charge one to three nights, depending on the length of stay. Should the hotelier incur any losses due to a failure on the part of the guest to honor his obligations (late cancellation, no-show, late arrival, early departure), the guest will be held liable in accordance with the relevant provisions of the Swiss Code of Obligations (OR 97ff and OR 264 respectively).

Cancellation period

from 30 nights stay

In the case of open-ended rental contracts, a minimum contract term of three months is agreed. Thereafter, the notice period is one month (cancellable at the end of any month). The termination must be made in writing.

5. Breakfast

Breakfast is not included in the room rate. Our guests have the possibility to order the breakfast additionally and enjoy it in the room or, from February 2023, at the “Rokka Café & Bar”.

6. Parking

There are no hotel parking spaces. Public parking is available in the area.

7. Cleaning

1- 29 nights stay

The daily cleaning is included in the room rate.

from 30 nights stay

The room rate includes a cleaning once a week. Optionally, our guests can book additional cleaning services for a fee.

8. Pets

Pets are welcome in the apartments for an additional fee. We reserve the right to invoice you for any damage caused by your pet.

9. Liability of the Hotel

The Hotel is liable for all items brought onto the premises by guests in accordance with statutory provisions. Liability for minor negligence is expressly excluded. Should a guest come to harm or be dissatisfied with the Hotel’s services, he is to notify the Hotel immediately; otherwise he will be no longer be able to assert any rights. Should the Hotel fail to provide the agreed number of hotel rooms, it is liable to the customer for the losses incurred, provided such losses can be demonstrated. Should the Hotel be unable to provide the reserved rooms on the guest’s arrival, it will arrange equivalent alternative accommodation in another hotel and pay for all additional costs such as transport, accommodation, etc., over and above the original prices as contracted. As a matter of principle all claims against the Hotel become statute-barred within six months of the guest’s departure, providing the mandatory statutory provisions do not specify longer periods.

Any amendments or additions to the contract or the reservation confirmation are to be made in writing whenever possible. Unilateral amendments or additions are null and void. In signing the contract/reservation confirmation or in unilaterally confirming a booking, you accept the General Terms & Conditions. This contract is subject to Swiss law exclusively. Canton Zug / Switzerland is agreed as the exclusive place of jurisdiction by the contracting parties.

Disclaimer of liability

We would like to point out, dear guests, that we will seriously and consistently implement the protection concepts prescribed and controlled by the public sector (Swiss Confederation) to avoid the transmission of SARS-CoV-2 viruses for the sake of your health. However, we ask for your understanding that we must nevertheless fully exclude any liability within the scope of what is legally permissible.

Coli Hospitality AG
Gubelstrasse 7
CH-6300 Zug

October 2022
All the documents published before this date are invalid.